Ballerine redesigns merchant risk operations around AI agents, deployed alongside your team, so the portfolio scales and the headcount doesn't.
Trusted by
Storefronts, registry documents and ownership structures are now generated with prompts and off-the-shelf tools, while review is still manual. A merchant that slips through becomes a channel for financial crime: it is how money laundering, terrorist financing and human trafficking reach the payment system.
Analysts jump between multiple systems for every case, reading websites and chasing documents. The judgment calls that need a human wait in the same queue.
The work today
With Ballerine agents
70%
lower cost
per case
90%
faster
onboarding decisions
>94%
of AI decisions accepted
by expert underwriters on review
A dedicated deployment team maps your risk operation, redesigns workflows around AI agents and stays embedded until your people run them on their own.
Risk experts and forward-deployed engineers work in your operation, on your cases, from the first week.
Agents are configured to your risk appetite, controls and policies, and integrated with how and where your team works today.
Each workflow is handed over to your team once it runs in production. Deployment then continues across the lifecycle until the operation runs on agents end to end.
Onboarding and ongoing review teams work from one platform, with scheme compliance reporting delivered every month.
EBANX's merchant evaluation policies run directly inside Ballerine, so every new merchant is assessed against its own rules, consistently and at scale.
Bringing together Digital Footprint analysis, ongoing monitoring and tailored task management to streamline merchant risk workflows and workload allocation across teams.
AI-generated underwriting reports in minutes, with continuous monitoring that sends one consolidated alert per merchant instead of a stream of noise.
Every merchant workflow is different by business model, vertical, geography, and risk policy. Ballerine supports that variation with configurable checks, decision logic, and evidence collection built around how your team already operates. Each agent carries what Ballerine has learned about scheme rules, local regulation and fraud patterns across markets.
Matches the merchant against your own risk policy.
Lucky Spin Ltd
luckyspin.io
Digital goods, gaming-adjacent
Allowed with enhanced due diligence
€400K of €500K EDD limit
No gaming licence on record
Traffic share · licence status
Searched MGA, UKGC and GGL registers
No MATCH or VMAS hits
Mastercard MATCH · Visa VMAS
Offshore holding, one media hit
Adverse media, 2023. Director linked to a closed affiliate network.
Odds disclosure missing
Elevated risk, manageable with a reserve
Approve with conditions
Conditions
8 checks · 11 sources · evidence attached to each
Veloria Home Ltd
veloria-home.com
Home décor webshop, low-risk category
Storefront built 9 days ago
Company formed 3 weeks ago
Bank letter matches a known template
One nominee, forty companies
No history outside this application
0
Customer reviews
0
Social profiles
0
Mentions elsewhere
A real business with €250K a month leaves traces. This one leaves none.
Shares a phone and IP with 6 declined merchants
6 merchants you declined in the last 90 days
Decline: likely synthetic merchant
Reasons
Ballerine keeps a memory of scheme rules, regulation, fraud patterns and your team's past decisions, and turns it into checks your agents run on every case, configured to your own policy.
Updated
live
Scheme changes, regulation and fraud patterns
Custom
to your policy
Works by your AUP, SOP and risk appetite
12x
more cases
Handled by the same team
Knowledge updates
Unlicensed operator list updated
Control updated: Licensing check
Beneficial ownership checks extended to indirect holdings
Control updated: Ownership tracing
Synthetic storefronts reusing the same policy pages
Control updated: Website authenticity
Review cadence tightened for high-risk digital goods
Control updated: Monitoring schedule
Bank letters generated from a shared template
Control updated: Document validation
The moment an application lands, agents pull registry data, corporate filings and web presence from the merchant's legal name and URL. Your team never re-keys a field.
Bank letters, licences and registration certificates are read, extracted and cross-checked against the application before an analyst opens the case.
Each new applicant is checked against your merchant book for duplicate entities, shared UBOs, overlapping addresses or known risk patterns.
Entities, directors and UBOs are screened against MATCH/VMAS, sanctions lists, PEP databases and adverse media at intake.
Agents search and verify across the open web: product listings, social profiles, review sites, and marketing claims, the way an analyst would but across every page.
State registries, FCA Register, Companies House, licensed-merchant lists. The agent logs in, searches, and extracts the relevant records.
Bank letters, licenses, financial statements: read, field-extracted, and checked for consistency with the application and public records.
Corporate structures followed through multiple layers and jurisdictions. Ultimate beneficial owners identified, sanctions-screened, and linked back to the application.
Store walkthroughs, product demonstrations, and video documentation watched and logged. Visual claims compared to what was declared in the application.
Every finding is scored against the customer's own acceptable use policy. The agent maps observed goods, services, and business practices to specific policy clauses and flags mismatches.
Any finding is tested against the full merchant book. Shared UBOs, overlapping addresses, linked payment flows, and syndicate indicators surfaced automatically.
The agent produces a structured decision recommendation: risk level, reason codes, supporting evidence with citations, and the specific policy clauses that apply.
Where transaction data is available, the agent evaluates volume patterns, refund ratios, chargeback trends, and cross-border flows against expected norms for the merchant's category.
Declared merchant category codes are compared to what the agent actually observed on the site: products, pricing, subscription models, and checkout flows.
Merchants in regulated verticals (nutraceuticals, CBD, gambling, crypto) are checked against vertical-specific rules, licensing requirements, and scheme restrictions.
Based on the risk assessment, merchants are automatically routed to the right onboarding path: auto-approve, enhanced review, or manual escalation.
Agents re-crawl merchant sites on a schedule. Content changes, new product categories, checkout flow modifications, and policy violations are flagged as they appear.
Third-party data calls fire automatically when a monitoring signal changes: new adverse media, registration lapse, UBO change, or transaction pattern shift.
When an alert fires, the agent assembles the full context before a human sees it: current state, historical changes, related merchants, and a recommendation with evidence.
Agents watch transaction behaviour for velocity spikes, refund and chargeback drift, and volume that doesn't match the declared business, then open an investigation with the context already attached.
When a merchant's risk profile changes, the agent re-tests the finding against the full portfolio. New syndicate indicators, shared infrastructure, or linked entities surfaced automatically.
Store walkthroughs, product videos, and visual documentation reviewed on schedule. Changes in physical presence or product displays compared against prior checks.
Outreach emails, document requests, and follow-ups generated in the right tone for the situation. The agent handles the sequence; the team reviews before sending.
AI-driven calls to merchants for stock checks, claims verification, availability confirmation, and identity validation. Transcripts and outcomes logged automatically.
Memos, evidence packages, and decision reports generated as the work happens. Ready for internal review, regulatory audit, or scheme submission.
When a dispute or scheme inquiry arrives, the agent compiles the relevant evidence package: onboarding records, monitoring history, merchant communications, and prior decisions.
A dedicated deployment team works inside your operation until your people run it themselves.
We find where your team's hours go.
The first agents go live on the highest-impact workflow in weeks.
Workflow by workflow across the lifecycle.
Every decision, exception and new pattern feeds back into your controls. Processes get sharper with each case.
A dedicated Ballerine team maps your operation, redesigns priority workflows around agents and runs them with you in production.
Production-grade AI agents for underwriting, monitoring and merchant oversight, governed and audit-ready.
“Our experience thus far with Ballerine has been exceptional. The level of detail provided with each alert is thorough, painting a comprehensive picture of the identified concern.”
“Ballerine is fast, reliable, and provides insightful reports. The support team stands out for being responsive, attentive to feedback, and willing to adjust and innovate the platform to meet tailored business needs.”
“As a risk and operations professional, I've continued to be impressed by the Ballerine team, and the pace of innovation they bring to the market. The enhancements they consistently deliver help us strengthen our monitoring capabilities and stay ahead of emerging risks.”
“Ballerine helps us to validate the information our clients and merchants share with us and make faster, more confident risk decisions. An extra plus is that Ballerine also supports us with Mastercard compliance, including the reports they handle for us.”
One of five solutions globally certified by Mastercard's Merchant Monitoring Program. Up to 75% fine relief.
SOC 2 Type II
GDPR aligned. DORA ready. AI Act compliant.
Cyber Verification Program
Trusted Access for Cyber Preview
Vetted for responsible use of frontier AI in security-sensitive work, with expanded access for advanced cyber-risk and financial crime analysis.
Former heads of risk, compliance leads and payment operations leaders from card networks, acquirers and processors, working inside your team.
